Answering customers
Email, support questions, order enquiries and knowledge lookup.
Service
Enterprise Knowledge Systems
Give authorised employees a practical AI interface to company documents, policies, manuals, databases and other approved knowledge.
Representative work
Where this capability can be useful
- Policy questions
- Technical knowledge
- Operational procedures
- SharePoint and database search
Business problems
Start with the process
Finding company information
Policies, SOPs, manuals, SharePoint and technical documents.
Implementation boundary
The tool follows the work
Answers should come from information the user is allowed to access—not from an unrestricted company data pool.
Scope, access, validation and human approval are established against the customer’s systems and operating requirements.
Project context
Describe the process and systems involved.
Finch can assess where AI, software, integration, rules and human control belong.