Business solution
AI Customer Service
Identify the customer context, retrieve approved information and prepare a response while escalating unusual or sensitive requests.
Example architecture
A representative controlled workflow
- InputCustomer question
- DataCustomer context
- RetrievalApproved knowledge
- AIPrepare response
- RuleEscalation check
- OutputReply or human queue
Human control
Responsibility remains explicit
Sensitive, unusual or commercially important requests are escalated.
Project context
Describe the process and systems involved.
Finch can assess where AI, software, integration, rules and human control belong.