Business solution
Customer Knowledge Assistant
Use permission-aware retrieval to find relevant passages and customer context, then present evidence to the support team.
Example architecture
A representative controlled workflow
- InputSupport question
- PermissionCheck user access
- RetrievalApproved sources
- CRMCustomer context
- AIGrounded guidance
- OutputAnswer + citations
Human control
Responsibility remains explicit
Access follows the assigned permission model and staff remain responsible for the response.
Project context
Describe the process and systems involved.
Finch can assess where AI, software, integration, rules and human control belong.