Business solution
Support Copilot
Bring relevant account history, product information and support knowledge to the employee handling a case.
Example architecture
A representative controlled workflow
- InputSupport case
- PermissionCheck access
- DataAccount + case history
- RetrievalSupport knowledge
- AIPrepare guidance
- HumanEmployee responds
Human control
Responsibility remains explicit
The support employee reviews the evidence and decides how to respond.
Project context
Describe the process and systems involved.
Finch can assess where AI, software, integration, rules and human control belong.